On-Demand Webinar – The CX Paradigm Shift: Exploring Generative AI’s Impact on Customer Experience

This webinar is available to you on-demand! Click on the button to the right to watch on-demand!

About the webinar:

The panel webinar will focus on the transformative role of generative AI in the customer experience landscape. The session brings together industry experts, thought leaders and CX professionals to explore the potential of this groundbreaking technology and its impact on customer interaction to discuss the fundamental shift occurring in customer experience strategies due to the integration of generative AI.

The experts will speak about the power of generative AI in enhancing customer interactions across various touchpoints and how this technology is revolutionizing how businesses engage with their customers by creating personalized, interactive, and immersive experiences.

Join us to discover how generative AI’s ability to understand customer preferences, anticipate needs, and provide tailored solutions is reshaping the customer journey and driving customer satisfaction.

This webinar will include:

  • How generative AI transforms customer experience.
  • Integrating generative AI to improve customer experience strategies
  • How generative AI enhances customer interactions.
  • How generative AI revolutionizes customer engagement.
  • Discover the potential of generative AI in customer experience

Speakers include:

Prudential Finance: Charlotte Tsou, Head of Marketing Analytics & Insights

TruStage: Rennet Premnath, Director, Experience Analytics & Chair of Enterprise Analytics

EXL: Deepti Kalra, Head of Insurance Analytics Solutions

EXL: Shashank Verma, Head of Customer Experience – Digital

EXL: Matthew Paris, VP & Head of Sales Engineering – MODERATOR

Looking for more free webinars? Head over to the TechForge website to explore the full 2023 webinar and virtual events programme. View website here.

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