Twilio Segment: Transforming customer experiences with AI

AI News caught up with Hema Thanki, EMEA Senior Product Marketing Manager for Twilio Segment, to discuss how the company is using AI to transform customer engagement and personalisation.

AI is fundamentally reshaping customer engagement and personalisation by enabling businesses to deliver tailored experiences and responses to individual customer preferences on a large scale.

During our conversation, we discussed how Twilio is at the forefront of this revolution as...

26 September 2023 | Artificial Intelligence

UK’s AI ecosystem to hit £2.4T by 2027, third in global race

Projections released by the newly launched Global AI Ecosystem open-source knowledge platform indicate that the UK's AI sector is set to skyrocket from £1.36 trillion ($1.7 trillion) to £2.4 trillion ($3 trillion) by 2027. The findings suggest the UK is set to remain Europe's AI leader and secure third place in the global AI race behind the US and China.

The Global AI Ecosystem platform is developed with support from AI Industry Analytics (AiiA) and Deep Knowledge Group....

7 September 2023 | Artificial Intelligence

GitLab: Developers view AI as ‘essential’ despite concerns

A survey by GitLab has shed light on the views of developers on the landscape of AI in software development.

The report, titled ‘The State of AI in Software Development,’ presents insights from over 1,000 global senior technology executives, developers, and security and operations professionals.

The report reveals a complex relationship between enthusiasm for AI adoption and concerns about data privacy, intellectual property, and security.

“Enterprises...

6 September 2023 | Applications

NCSC: Chatbot ‘prompt injection’ attacks pose growing security risk

The UK's National Cyber Security Centre (NCSC) has issued a stark warning about the increasing vulnerability of chatbots to manipulation by hackers, leading to potentially serious real-world consequences.

The alert comes as concerns rise over the practice of "prompt injection" attacks, where individuals deliberately create input or prompts designed to manipulate the behaviour of language models that underpin chatbots.

Chatbots have become integral in various applications...

30 August 2023 | Artificial Intelligence

OpenAI launches ChatGPT Enterprise to accelerate business operations

OpenAI has unveiled ChatGPT Enterprise, a version of the AI assistant tailored for businesses seeking advanced capabilities and reliable performance.

The crux of its appeal lies in its enhanced features, including an impressive 32,000-token context window. This upgrade enables ChatGPT Enterprise to process extended pieces of text or hold prolonged conversations, allowing for more nuanced and comprehensive exchanges.

One of the most significant leaps forward is the...

29 August 2023 | Applications

Meta unveils SeamlessM4T multimodal translation model

Meta researchers have unveiled SeamlessM4T, a pioneering multilingual and multitask model that facilitates seamless translation and transcription across both speech and text. 

The internet, mobile devices, social media, and communication platforms have ushered in an era where access to multilingual content has reached unprecedented levels. SeamlessM4T aims to realise the vision of seamless communication and comprehension across languages.

Boasting an impressive array of...

22 August 2023 | Development

‘UK AI Week in Bangkok’ showcases innovation and collaboration

The inaugural ‘UK AI Week in Bangkok’ was hosted by the British embassy to foster discussions on AI governance and applications.

Held between 15-18 August, the four-day event served as a dynamic platform to spotlight the country’s AI prowess and strengthen the growing partnership between the UK and Thailand.

The week kicked off with a high-level policy roundtable on 15th August at the Eastin Grand Hotel Phayathai, where esteemed experts and policymakers from both...

21 August 2023 | Artificial Intelligence

Shiseido Americas selects Amperity to transform its first-party data strategy

Amperity, the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido Americas Corporation as the foundation of its first-party data strategy, to help create connected and personalised digital customer experiences across all of its brands. 

As consumer shopping preferences and behaviors evolve, Shiseido Americas needed a comprehensive solution to bring together and manage multiple data sources across its various brands to...

18 August 2023 | Enterprise

AMD: Almost half of enterprises risk ‘falling behind’ on AI

AMD has unveiled insights from a comprehensive survey of IT leaders, indicating that nearly 50 percent of enterprises are facing the risk of lagging behind in the adoption of AI.

The survey focused on 2,500 IT leaders from the US, UK, Germany, France, and Japan. The findings spotlight both the enthusiasm surrounding AI's potential benefits and the significant challenges that organisations encounter in implementing AI technologies.

The survey revealed a compelling...

16 August 2023 | Artificial Intelligence

UK Deputy PM: AI is the most ‘extensive’ industrial revolution yet

Britain's Deputy Prime Minister Oliver Dowden has shared his view that AI will be the most “extensive” industrial revolution yet.

Dowden highlighted AI's dual role, emphasising its capacity to augment productivity and streamline mundane tasks. However, he also put the spotlight on the looming threats it poses to democracies worldwide.

in an interview with The Times, Mr Dowden said: “This is a total revolution that is coming. It’s going to totally transform almost...

14 August 2023 | Artificial Intelligence